Technical Support Engineer
KDR Tech Innovation is a fast growing technology company focused on delivering innovative digital solutions for businesses worldwide. We are passionate about technology, innovation, and providing exceptional customer experiences through reliable technical support and modern IT solutions.
We are seeking a skilled Technical Support Engineer with 2+ years of experience to join our dynamic team. The ideal candidate will have hands-on experience in troubleshooting technical issues, supporting customers, and ensuring the smooth operation of software, hardware, and network systems while delivering exceptional customer service.
Provide technical support to customers via phone, email, chat, and ticketing systems.
Diagnose, troubleshoot, and resolve software, hardware, and network-related issues.
Install, configure, and maintain software applications and operating systems.
Monitor system performance and proactively identify potential issues.
Escalate complex technical problems to the appropriate engineering teams.
Maintain accurate documentation of support requests and resolutions.
Collaborate with development and product teams to improve product quality and customer satisfaction.
Assist with system upgrades, deployments, and maintenance activities.
Ensure timely resolution of incidents while meeting SLA commitments.
Create and maintain technical documentation and knowledge base articles.
2+ years of experience in Technical Support, IT Support, or a similar role.
Strong knowledge of Windows, Linux, or macOS operating systems.
Understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN, and firewalls.
Experience with ticketing systems such as Jira Service Management, Zendesk, or Freshdesk.
Knowledge of SQL and basic database troubleshooting.
Familiarity with remote desktop tools and system monitoring solutions.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple tasks and work in a fast-paced environment.
Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience with AWS, Azure, or Google Cloud platforms.
Knowledge of scripting languages such as PowerShell, Bash, or Python.
Industry certifications such as CompTIA A+, Network+, ITIL, Microsoft, AWS, or Azure are a plus.
Understanding of Agile/Scrum development methodologies.
Competitive salary package.
Opportunity to work on innovative and impactful projects.
Professional growth and career advancement opportunities.
Collaborative and supportive work environment.
Flexible work arrangements.
Continuous learning and skill development programs.
Mentorship from experienced industry professionals.
At KDR Tech Innovation, you'll have the opportunity to work with cutting-edge technologies, solve real-world technical challenges, and contribute to delivering exceptional customer experiences. If you're passionate about technology, enjoy troubleshooting complex issues, and want to grow your career in a collaborative environment, we'd love to hear from you.
Apply now and become a part of KDR Tech Innovation's journey of innovation and excellence.
Full Time
Not Mentioned
As Per Industry Standards.